The pain with the existing portal was the people's engagement while using the information for their knowledge or learning the insights of their previous/ongoing customers. The portal was overflow with useful information without any content hierarchy, and this makes people hard to navigate the data in lesser time and thus, increases the drop-off rate.
To experiment with the people's engagement we have given with a customer's insight module to start with the project as a MVP. The timeline was very strict and and offered only 3 weeks to build an interactive functioning prototype to monitor the people behaviour while using the application. To make this successful MVP, We run Design Sprints to compress work.
We conducted Design Sprint Workshop with HERE team to identify and define the problem quickly and come up with viable solutions that are ready to be tested and rollout within the team.
